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If you see a job you'd like to apply for, please fill in our contact form and upload your CV and a member of our team will contact you
Case Handler
Date of advert 22nd July 2022
An exciting opportunity has arisen within an In House Medical team for a leading personal injury firm in the North West. The team is responsible for successfully managing solicitor relationships and new instructions from solicitors dealing personal injury, clinical negligence and catastrophic claims. Our teams will book an appointment with our panel of experts, request medical records when required and provide regular updates to the solicitors on the progress of the case, right through to receiving the medical report.
Key responsibilities:
· To work efficiently and accurately in line with our values and targets.
· Setting up new instructions and booking appointments to the required service levels and specifications of each solicitor.
· Liaising with and chasing GP surgeries, clients and hospitals where necessary for the required information.
· Liaise with experts and clients to arrange appointments and obtain medico-legal reports.
· Build and maintain relationships with solicitors and experts.
· Proving regular updates on case progress to the Solicitors.
· To provide excellent customer service to solicitors and clients at every opportunity.
· Setting diaries where needed to progress each case.
Personal Specification:
· The person appointed will be able to work to targets in a busy environment.
· Excellent communication and telephone skills.
· Customer service skills.
· A keenness to learn and develop and pick up new skills.
· You will be an enthusiastic team player.
· Previous knowledge of the industry and Proclaim is desirable.
· In addition to these skills the candidate will require the following English and Maths to G.C.S.E standard Grade C or equivalent Computer literate Package
37.5 Hours Mon-Fri
20 days Annual Leave plus Bank Holidays + 4 flexi days per quarter
Flexible working
If you'd like to apply, please fill in our contact form and upload your CV and a member of our team will contact you
Lesley Wells
Clinical Liaison Manager
I’m LMA’s Clinical Liaison Manager and a qualified nurse, am able to help with any queries regarding which type of Expert is needed.
I have worked for LMA for 14 years.
Call: 0161 908 0399Email Me
Stacey Jackson
Medical Claim Handler
Worked for LMA for almost 10 years, helping to promote LMA services and providing Solicitors with a swift response when:
Arranging appointments, providing screening reports, dealing with medical negligence cases.
Arranging further treatment, such as physiotherapy or an MRI scan
Account queries/billing
Call: 0161 908 0399Email Me
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